Put Away the Work Boots, it's Jandal Time1 December 2016
There is no doubt that Auckland is in a building boom and many of us are enjoying the growth that this brings. So as you change and grow, we have also continued to evolve our business in 2016 with a range of exciting initiatives big and small. A key part of this was enhancing the customer service experience, both in-store and online.
The app advantage
The launch of the My Account app was a major milestone. With the first rollout, we saw the introduction of the delivery tracking component of the app, which has seen positive feedback from customers that have used the function. We’re adding new features regularly to enhance the usefulness of the app. All designed to make your life easier and more productive.
More market leading brands
Throughout the year, we continued to align ourselves with world leading brands in the plumbing and bathroom space, and saw some exciting product launches in both categories. The introduction of more coloured tapware with the Milli ranges, which include colours such as rose gold and brushed gunmetal, has had fantastic feedback since its launch. Last year we launched our crimp copper system, Conex Bänninger >B< Press. We have seen some great growth in customers using the product alongside Auspex and Duopex. The three systems combined have allowed our customers to have one tool for three systems - the Rothenberger Romax.
Commitment to product quality in the New Zealand industry
PDANZ has done some great work through 2016 in bringing mainstream media attention to the issue of poor quality products in the plumbing industry. Reece New Zealand have continued to help drive product quality in 2016 alongside PDANZ, to ensure our industry is the market leader in driving compliance. We will continue to assist with helping PDANZ raise awareness and improve the standards of product excellence by aligning ourselves with the best suppliers.
Thank you for your continued loyalty over the past year. From everyone at Reece, have a safe and happy Christmas.
Enjoy the break and get set for a big 2017. Because we have some exciting things in store for you.
Region Leader Reece New Zealand