Coronavirus Customer Update

26th March 2020

The times might be uncertain, but what is clear is that the work tradespeople do to provide clean water and sanitation is absolutely an essential service and has never been more important.

In line with the ‘Level – 4 advice’ that will be implemented across the country from midnight tonight, here is an update on our business operations and how we will adapt to support those tradespeople providing essential services through this critical time for all New Zealanders.

For additional support we are also providing our customers with updated Government information, alongside some tips on the support available to small businesses during this time.

Changes in how we support essential services

As a continued commitment to the community, we will do all we can to slow the spread of the coronavirus and are making significant changes to our trade outlets as a result. This includes branch closures, emergency access to product for those providing essential services, reduced staffing and increased hygiene practices.

You can also call us anytime on 0800 REECE1.

Branches that will continue to provide limited essential service to the community are listed below:

Branches open for emergency delivery (by arranged courier) and pick-up only, between 8am and 2pm Mon – Fri:

  • Victoria Park
  • Mairangi Bay
  • Manukau
  • Henderson
  • Sydenham

Branches open for pick-up only:

  • Warkworth
  • Napier
  • Blenheim
  • Nelson
  • Penrose
  • Dunedin
  • Invercargill
  • Queenstown
  • Wanaka

*Please note there will be occasions where an emergency callout fee will apply

All other branches will be closed


Continued focus on health, safety and social distancing

We are making some changes to protect the health, safety and wellbeing of our people and customers. This includes:

  • Showrooms will be closed
  • We encourage orders to be placed by max, email and phone to limit contact in branches
  • Deliveries will only be for emergency (drop to berm only)
  • We will operate with minimal required team members in branches to ensure social distancing and further enhance our approach to health and safety
  • When you come to the branch you will notice a change to the layout due ramped up social distancing and disinfecting practices

We will continue to monitor the situation closely and provide updates, implementing additional measures, as required.

Please feel free to reach out to your branch manager, should you have any additional feedback or queries.

Below we have also included a summary, and quick links, regarding the New Zealand Government’s support, during this challenging time.


New Zealand Government support and stimulus measures**:

Wage support

$585 per week is on offer for full time employees and $350 for part-time employees. This is uncapped and available to all employers, contractors, sole-traders and the self-employed where your business has been impacted by a 30% decline in revenue due to COVID-19. Read more here


Leave support

$585 per week will be given to full-time employees and $350 for part-time employees who are taking leave to care for someone sick, are sick or needing to self-isolate. Read more here

Business support

In these challenging and uncertain times there are a number of cash flow and tax measures to support your business which you can discuss with your bookkeeper or accountant including:

  • Inland Revenue will be looking into businesses that have been significantly impacted and may reduce use-of-money interest (UOMI)
  • Tax savings through the provisional tax threshold increasing from $2,500 to $5,000 from 2020/2021.
  • Tax savings through the small asset depreciation threshold will be increasing from $500 to $1,000 — and to $5,000 for the 2020/21 tax year.
  • Tax savings through depreciation on commercial and industrial buildings from 2020/2021.
  • Increased accessibility on from the In-Work Tax Credit (IWTC) by removing the hours test from 1 July 2020.

 

** The information in this article is for general information only. Reece Group is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how this information to your unique circumstances.
Reece Group is not liable for any loss caused, whether due to negligence or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this information.

 


23rd March 2020

We’re open for business

Last night the Government made a series of announcements to further slow the spread of the Coronavirus, our business services are considered “essential services” so we’re open and operating.

While we have social distancing in place, you can expect the same friendly faces serving behind the counter.

We will continue to support you and the community in providing essential services, so you can:

  • Continue to visit us in store - please respect the measures in place for your safety
  • Order on maX
  • Use click and collect to grab your items

We’re encouraging you to:

  • Be conscious of personal space, maintain 1.5 metres distance where possible, and avoid handshaking
  • Ensure all your team members who are on the road are practising healthy habits, e.g. washing hands once in branch, access to sanitisers, tissues, etc.
  • Be respectful of the measures we’ve put in place in our branches, they are in the best interests of everyone
  • Let your Home Branch Manager know if you are presenting symptoms, and please refrain from ‘visiting’ if you feel sick

We’re here to support you in keeping up the important work you do for the community.

If you have any questions or concerns, please speak to your Branch Manager.


18th March 2020

We’re taking our responsibility to keep our doors open throughout the Coronavirus outbreak seriously and putting the health of our customers, our people and community first.

Earlier today our Prime Minister shared that 'social distancing' is one of the best ways we can all protect ourselves, and the community, from the spread of Coronavirus.

You’ll notice when you come to visit that we’ve implemented 'social distancing' measures, including:

  • Bollards – these are in place to make sure we maintain a distance of 1.5m at all times
  • We’re moving to contactless product handover so designated pick up zones have been created. We’ll place your order in the zones so you can collect it without coming into contact
  • We’ve upped our cleaning in our branches to make sure we’re disinfecting shared areas like the café bar, counters and bathrooms

Thank you for working with us to keep our branches clean and safe, so that you can get on with the important work you do, to keep the community healthy and well.


17th March 2020

The health, safety and well-being of our customers, our people and the community are our top priority, and we’re continuing to monitor the Coronavirus (COVID-19) pandemic very closely.

Our supply chain is functioning well and, to date, has not been impacted. We‘ll continue to share updates at relevant times. We have business continuity plans in place to ensure we can maintain supply and operations.

We’re keeping our teams up to date on how we can do our bit to slow the spread of the virus and have taken additional precautions which include:
 

Restrictions and containment – we’ve stopped all non-essential work travel and minimised the broader movement of our people to focus on business critical travel
Self-reporting – anyone who has travelled outside of Australia, and/or is presenting with symptoms is required to self-quarantine
Healthy Habits – we‘ve been running a ‘Healthy Habits’ campaign encouraging our people, customers and our suppliers to practice appropriate hygiene practices
Formal reporting – In the event a team member does test positive for COVID-19 we have measures in place to support our people to seek treatment and self-isolate and to communicate with people they have been in contact with recently


What we’re encouraging you to do:

  • When you come to visit us be conscious of personal space, maintain 1.5 metres distance where possible, and avoid handshaking
  • Ensure all your team members who are on the road are practising healthy habits, e.g. washing hands once in branch, access to sanitisers, tissues, etc.
  • Please be respectful of the measures we’ve put in place in our branches, they are in the best interests of everyone
  • If you are presenting with symptoms, and have visited us in the last fortnight, please let your Home Branch Manager know, and please refrain from ‘visiting’ if you feel sick. maX is a great way to place an online order.

If you have any questions or concerns, please speak to your Branch Manager.